We are seeking a proactive and empathetic Patient Relations Executive with at least 4 years of experience to ensure a smooth and positive experience for patients throughout their journey in our healthcare facility. You will act as a liaison between patients, families, and hospital staff, helping resolve queries and concerns efficiently.

• Greet and assist patients and visitors with professionalism and empathy.
• Address and resolve patient complaints and concerns promptly.
• Coordinate with medical, nursing, and support teams to ensure patient needs are met.
• Ensure patient satisfaction and follow-up on feedback.
• Educate patients on hospital services, processes, and policies.
• Maintain accurate documentation of interactions and escalations.
• Ensure smooth admission and discharge processes in coordination with front office.
• Manage VIP or high-profile patient experiences when needed.
• Adhere to hospital protocols and maintain patient confidentiality at all times.

• Graduate in any discipline (Healthcare/Hospital Administration preferred).
• Minimum 4 years of experience in a hospital or healthcare environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Fluency in English, Telugu, and Hindi preferred.
• Working knowledge of hospital management systems (HMS) is an advantage.